{"id":984,"date":"2016-10-21T10:00:11","date_gmt":"2016-10-21T10:00:11","guid":{"rendered":"https:\/\/www.cssigniter.com\/vip\/mavika\/?page_id=984"},"modified":"2023-08-31T12:08:03","modified_gmt":"2023-08-31T12:08:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/unimode.hu\/bisb\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1476988822672{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #fafafa !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;FAQ&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1477209565154{margin-top: 25px !important;margin-bottom: 35px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Order Issues&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1477043611022{margin-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section tab_id=&#8221;1477043622279-9ae3c8eb-b3e7&#8243;][\/vc_tta_section][vc_tta_section title=&#8221;School Uniform Regulations&#8221; tab_id=&#8221;1477043622218-0e66880a-65c7&#8243;][vc_column_text]<\/p>\n<p style=\"font-weight: 400;\">In addition to our uniform, the school recommends the following:<\/p>\n<h2 style=\"font-weight: 400;\"><b><strong>Early Years (EY1 and EY2)<\/strong><\/b><\/h2>\n<ul style=\"font-weight: 400;\">\n<li>Black shoes for indoor use that are also suitable for PE days (no crocs or slippers), preferably with Velcro fasteners.<\/li>\n<li>Outdoor shoes, suitable for the weather.<\/li>\n<li>Optional plain blue or grey tights\/leggings (girls)<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><b><strong>Primary<\/strong><\/b><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Black shoes (no boots) for indoor use<\/li>\n<li>Optional plain blue or grey tights\/leggings (girls)<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>PE<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Clean-soled, non-marking sports trainers<\/li>\n<li>Navy blue plain long socks<\/li>\n<li>Flat-soled trainers or special Astro-turf trainers for the Astro-turf fields. No screw-in studs, large moulded studs or moulded blades.<\/li>\n<li>Shin pads for football lessons<\/li>\n<li>Optional black or navy blue plain leggings (girls)<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Appearance<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>No make-up or nail varnish.<\/li>\n<li>Jewellery \u2013 only one pair of simple stud earrings; one bracelet or necklace may be worn for religious reasons; one simple friendship bracelet.<\/li>\n<li>Hair must be of a natural colour and must be worn neatly; hairbands and ties, if worn, should be discrete.<\/li>\n<\/ul>\n<h2 style=\"font-weight: 400;\"><b><strong>Secondary<\/strong><\/b><\/h2>\n<ul style=\"font-weight: 400;\">\n<li>Black leather or leather-look polished shoes. Footwear should be business style, so no\u00a0trainers, casual boots or shoes with apparent logos. Girls\u2019 shoes should be sensible and offer appropriate protection to the foot; they must have some form of tread or grip on the sole and a heel no more than 3cm.<\/li>\n<li>Optional black or flesh-coloured tights (girls)<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>PE<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Clean-soled, non-marking sports trainers for gym use.<\/li>\n<li>Black or Navy blue plain long socks<\/li>\n<li>Flat-soled trainers or special Astro-turf trainers for the Astro-turf fields. No screw-in studs, large moulded studs or moulded blades.<\/li>\n<li>Shin pads for football lessons<\/li>\n<li>Optional black or navy blue plain leggings (girls)<\/li>\n<\/ul>\n<h2 style=\"font-weight: 400;\"><b><strong>Secondary (Sixth Form)<\/strong><\/b><\/h2>\n<p style=\"font-weight: 400;\"><strong>Boys<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Business suit or suit jacket and trousers.<\/li>\n<li>Formal tailored business shirt.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Girls<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Business suit, skirt, dress or formal trousers and jacket.<\/li>\n<li>Shirt. No T-shirts or strap tops.<\/li>\n<li>Skirts or dresses should be no more than 5cm above the knee.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Footwear<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Footwear should be business style, so no\u00a0trainers, casual boots or shoes with apparent logos. Girls\u2019 shoes should be sensible and offer appropriate protection to the foot; they must have some form of tread or grip on the sole and a heel no more than 3cm. \u00a0Outdoor footwear should be changed for shoes as above while in school.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Appearance (All Secondary)<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Discrete ring or bracelet.<\/li>\n<li>No more than one pair of simple stud or small hoop earrings.<\/li>\n<li>Other facial piercings are not acceptable.<\/li>\n<li>Makeup or nail varnish must be subtle.<\/li>\n<li>Hair must be of a natural colour and must be worn neatly.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2021\/08\/73297-uniform_eys_21-22_-copy_web.pdf\">Early Years Uniform<\/a><\/p>\n<p><a href=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2021\/08\/73303-nord-anglia-digital-catalogue.pdf\">Uniform Catalogue<\/a><\/p>\n<p><a href=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2021\/08\/73318-uniform_primary_21-22-copy_web.pdf\">Primary Uniform<\/a><\/p>\n<p><a href=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2021\/08\/73299-uniform_secondary_21-22-copy_web.pdf\">Secondary Uniform<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What can I do if the item I want to order is out of stock?&#8221; tab_id=&#8221;1511259274173-93ffa7e8-65b5&#8243;][vc_column_text]If an item you have ordered is not due into stock within 8 working days of the order being<br \/>\nplaced we will email you to advise the expected in stock date.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I need a garment in a size which is not offered as standard?&#8221; tab_id=&#8221;1477043709277-1247f9f5-f49f&#8221;][vc_column_text]If you would like to enquire about a Special Order, then please contact our Helpline on orders@unimode.hu.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I measure my child?&#8221; tab_id=&#8221;1488151546304-9855db54-8456&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2421 size-full\" src=\"http:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2016\/10\/Measurements-Guide3-1.jpg\" width=\"721\" height=\"420\" srcset=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2016\/10\/Measurements-Guide3-1.jpg 721w, https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2016\/10\/Measurements-Guide3-1-460x268.jpg 460w, https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2016\/10\/Measurements-Guide3-1-300x175.jpg 300w\" sizes=\"(max-width: 721px) 100vw, 721px\" \/>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel or change an order once it is placed?&#8221; tab_id=&#8221;1487837464449-b275582c-92cb&#8221;][vc_column_text]If you wish to cancel or amend an order then please contact us as quickly as possible, and<br \/>\nwe will do our best to comply with your request.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I add to my order once it is placed?&#8221; tab_id=&#8221;1487837463731-b4b8d4d4-b65f&#8221;][vc_column_text]Unfortunately once an order has been placed we are unable to add items to it so a new order<br \/>\nwill need to be placed for any additional items required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long will my order take to be processed?&#8221; tab_id=&#8221;1487837463000-2b07da27-a987&#8243;][vc_column_text]Orders are dispatched within 3 working days although we do aim to dispatch orders more<br \/>\nswiftly than this wherever possible. We will email you to let you know when your order has<br \/>\nbeen dispatched.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where can I read your Terms &amp; Conditions?&#8221; tab_id=&#8221;1487837460920-147b0475-7baa&#8221;][vc_column_text]Our full terms and conditions can be found here:\u00a0<a href=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2019\/02\/Terms-and-Conditions.pdf\">Terms and Conditions<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if I need to return an item? &#8211; Return Policy&#8221; tab_id=&#8221;1491998106852-57373c54-d92e&#8221;][vc_column_text]Items can be returned and exchanged within 15 days from delivery date. Items must be unused and undamaged. Please return your exchange\/refund package to BISB uniform exchange box with the completed return slip below.<br \/>\nUniform boxes can be found outside at the Sport building, under the pavilion.<br \/>\nNew items are returned to school in 2 working days.<\/p>\n<p><a href=\"https:\/\/unimode.hu\/bisb\/wp-content\/uploads\/2023\/08\/exchange-document-1693478161-618.docx\">DOWNLOAD RETURN-SLIP.docx<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How will I be informed about my order&#8217;s home delivery?&#8221; tab_id=&#8221;1491998153011-0e63c204-2360&#8243;][vc_column_text]You will be informed about the delivery in the previous day in email. Please, if you are not home on the exact day when your order will be delivered, let us know both in e-mail and telephone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much does delivery cost?&#8221; tab_id=&#8221;1543471961588-afd7e3a0-60fe&#8221;][vc_column_text]Delivery is 2490 HUF.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1476988822672{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #fafafa !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;More questions? Contact us!&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]If you would like to contact us or need further assistance, please\u00a0get in touch<br \/>\nthrough our\u00a0Contact Us\u00a0page. Our Helpline is open from 9am until<br \/>\n4pm Monday to Friday. Please remember to\u00a0have your email<br \/>\naddress or order number to hand before\u00a0calling.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1476988822672{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #fafafa !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;FAQ&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1477209565154{margin-top: 25px !important;margin-bottom: 35px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Order Issues&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1477043611022{margin-bottom: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_tta_accordion][vc_tta_section tab_id=&#8221;1477043622279-9ae3c8eb-b3e7&#8243;][\/vc_tta_section][vc_tta_section title=&#8221;School Uniform Regulations&#8221; tab_id=&#8221;1477043622218-0e66880a-65c7&#8243;][vc_column_text] In addition to our uniform, the school recommends the following: Early Years (EY1 and EY2) Black shoes for indoor use that are also [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/pages\/984"}],"collection":[{"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/comments?post=984"}],"version-history":[{"count":22,"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/pages\/984\/revisions"}],"predecessor-version":[{"id":11159,"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/pages\/984\/revisions\/11159"}],"wp:attachment":[{"href":"https:\/\/unimode.hu\/bisb\/wp-json\/wp\/v2\/media?parent=984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}