{"id":398,"date":"2025-01-30T10:12:13","date_gmt":"2025-01-30T10:12:13","guid":{"rendered":"https:\/\/unimode.hu\/icsb\/?page_id=398"},"modified":"2025-02-06T12:23:35","modified_gmt":"2025-02-06T12:23:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/unimode.hu\/icsb\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-1kz8e-6f7ed33d315a8de356e8bf853ba4e53d main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-398'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-9yixy-22f332633c982c3004dc02b7ba804bde av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6j68x2x-bc424a7f0ffc5dd8f97b5ee8da44a096\">\n#top .av-special-heading.av-m6j68x2x-bc424a7f0ffc5dd8f97b5ee8da44a096{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-m6j68x2x-bc424a7f0ffc5dd8f97b5ee8da44a096 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-m6j68x2x-bc424a7f0ffc5dd8f97b5ee8da44a096 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-m6j68x2x-bc424a7f0ffc5dd8f97b5ee8da44a096 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  el_before_av_hr  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6j6fiaj-202794bd856c0a4816404bb179578c15\">\n#top .hr.hr-invisible.av-m6j6fiaj-202794bd856c0a4816404bb179578c15{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-m6j6fiaj-202794bd856c0a4816404bb179578c15 hr-invisible  avia-builder-el-3  el_after_av_heading  el_before_av_toggle_container '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6j6e5rn-4a2ff581526254ae4ace405c7b821226\">\n#top .togglecontainer.av-m6j6e5rn-4a2ff581526254ae4ace405c7b821226 p.toggler{\nborder-color:#c5e2a8;\n}\n#top .togglecontainer.av-m6j6e5rn-4a2ff581526254ae4ace405c7b821226 p.toggler .toggle_icon{\ncolor:#c5e2a8;\nborder-color:#c5e2a8;\n}\n#top .togglecontainer.av-m6j6e5rn-4a2ff581526254ae4ace405c7b821226 p.toggler .toggle_icon > span{\ncolor:#c5e2a8;\nborder-color:#c5e2a8;\n}\n#top .togglecontainer.av-m6j6e5rn-4a2ff581526254ae4ace405c7b821226 .toggle_wrap .toggle_content{\nborder-color:#c5e2a8;\n}\n<\/style>\n<div  class='togglecontainer av-m6j6e5rn-4a2ff581526254ae4ace405c7b821226 av-elegant-toggle  avia-builder-el-4  el_after_av_hr  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-m6j6a7ge-afa9d76e6bdb53a0559f8b9155af8d4c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"What if I need an item in a size which is not offered in the size list?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What if I need an item in a size which is not offered in the size list?\" data-aria_expanded=\"Click to collapse: What if I need an item in a size which is not offered in the size list?\">What if I need an item in a size which is not offered in the size list?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>If you would like to inquire about a custom order, please contact our Helpline at <a href=\"mailto:orders@unimode.hu\">orders@unimode.hu<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-8b2684dcb23eba32a8d2e399be8d1132'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"How do I take measurements?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I take measurements?\" data-aria_expanded=\"Click to collapse: How do I take measurements?\">How do I take measurements?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-399\" src=\"https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Measurements-Guide3-1.jpg\" alt=\"\" width=\"721\" height=\"420\" srcset=\"https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Measurements-Guide3-1.jpg 721w, https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Measurements-Guide3-1-300x175.jpg 300w, https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Measurements-Guide3-1-705x411.jpg 705w, https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Measurements-Guide3-1-450x262.jpg 450w, https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Measurements-Guide3-1-600x350.jpg 600w\" sizes=\"auto, (max-width: 721px) 100vw, 721px\" \/><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-9-9cca58372297708f3ad9f5d0b98a4233'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Can I cancel or change an order once it is placed?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I cancel or change an order once it is placed?\" data-aria_expanded=\"Click to collapse: Can I cancel or change an order once it is placed?\">Can I cancel or change an order once it is placed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>If you wish to cancel or amend an order then please contact us as quickly as possible, and we will do our best to comply with your request.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-8-91a1919eb0d990ccd8644cabe2a26126'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"How do I add to my order once it is placed?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I add to my order once it is placed?\" data-aria_expanded=\"Click to collapse: How do I add to my order once it is placed?\">How do I add to my order once it is placed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Unfortunately once an order has been placed we are unable to add items to it so a new order will need to be placed for any additional items required.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-7-a6be86b5ed171cf26658e729788aab47'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"How long will my order take to be processed?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How long will my order take to be processed?\" data-aria_expanded=\"Click to collapse: How long will my order take to be processed?\">How long will my order take to be processed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Orders are dispatched within 3 working days although we do aim to dispatch orders more swiftly than this wherever possible. We will email you to let you know when your order has been dispatched.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-6-9aff919f06a4ad77a24f0602a777558a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Where can I read your Terms &amp; Conditions?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Where can I read your Terms &amp; Conditions?\" data-aria_expanded=\"Click to collapse: Where can I read your Terms &amp; Conditions?\">Where can I read your Terms &amp; Conditions?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Our full terms and conditions can be found here: <a href=\"https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/Terms-and-Conditions.pdf\">Terms and Conditions<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-5-4cf5b6b60308a6f97e4d0fed4f2758be'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"What if I need to return an item?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What if I need to return an item?\" data-aria_expanded=\"Click to collapse: What if I need to return an item?\">What if I need to return an item?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Items can be returned and exchanged within 15 days from the delivery date. Items must be unused and undamaged. Please return your exchange\/refund package to the ICSB Spirit Gear Delivery Box with the completed return slip inside.<br \/>\nThe ICSB Spirit Gear Delivery Box can be found under the stairs at the main entrance.<\/p>\n<p>New items are returned to school in 5 working days.<\/p>\n<p><a href=\"https:\/\/unimode.hu\/icsb\/wp-content\/uploads\/2025\/01\/ICSB_Spirit_Gear_Exchange_Request_FillableForm.pdf\">Download the Return Slip here.<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-4-50d7df6745d8c4863824e358fbab2856'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"How will I be informed about my order\u2019s home delivery?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How will I be informed about my order\u2019s home delivery?\" data-aria_expanded=\"Click to collapse: How will I be informed about my order\u2019s home delivery?\">How will I be informed about my order\u2019s home delivery?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>You will be informed via email one day prior to the delivery day. If you can\u2019t be home to receive your order on the delivery day, please let us know via email AND a phone call.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m6j6avrv-3-4596962242b2fcfee99929aa2bd92fb9'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"How much does home delivery cost?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How much does home delivery cost?\" data-aria_expanded=\"Click to collapse: How much does home delivery cost?\">How much does home delivery cost?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Delivery is 2490 HUF.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-398","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/pages\/398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/comments?post=398"}],"version-history":[{"count":3,"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/pages\/398\/revisions"}],"predecessor-version":[{"id":405,"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/pages\/398\/revisions\/405"}],"wp:attachment":[{"href":"https:\/\/unimode.hu\/icsb\/wp-json\/wp\/v2\/media?parent=398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}